TeamViewer Assist AR is a remote support solution that provides easy, fast, and secure augmented reality-powered visual assistance to identify and solve problems from anywhere in the world.
Close Knowledge Gaps
Facilitate faster knowledge transfer and bring junior technicians up to speed with hands-on field training provided through remote visual assistance.
Increase Customer Satisfaction
Achieve better first-time fix rates and deliver exceptional, world-class service to customers without adding resources – AR-powered, anytime, anywhere.
Accelerate Knowledge Transfer
Onboard and train junior technicians quicker by enabling senior experts to guide them remotely. Close knowledge gaps by recording important sessions for future training.
Solve Problems Faster
Act immediately with real-time fault analysis to increase productivity and ROI. Enable your service technicians and customers to get direct support from experts via audio and interactive video.
Reduce Costs
Reduce travel costs by replacing on-site visits with remote expert help for service technicians and customers.
Minimize Machine Downtime
Remotely guide your customers through preventive maintenance processes to extend the life of machines and reduce downtime.
Feature Highlights
3D Annotations
Using advanced 3D object tracking, the expert can “mark” the display with arrows, notes, and highlights that make it easy for the user to follow along with the expert’s instructions. And the notes “stick” to the referenced real-world objects, even if the camera moves away.
Optical Character Recognition
Optical Character Recognition, or OCR for short, is a functionality to recognize printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be used anywhere through the normal cut-and-paste function.
Real-Time Information Sharing
Experts can access any information on their desktop and with just one click effortlessly share precise data in real-time with the on-site user.
